FAQs
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- FAQs
Flight-related Queries
Westwey Ride closely monitors flight schedules to ensure timely service, striving to be there ahead of time for early arrivals.
In such cases, keep in contact with us through email or phone until you can provide the new flight details
Travel time from Heathrow to Central London is approximately 60 minutes, and from Gatwick, it’s around 80 minutes, subject to traffic and time of day.
Simply inform us via phone or email, and we will update your booking accordingly.
- FAQs
Pricing and Payment
No, these are additional costs added to your final invoice, charged at cost price on the actual receipts.
We recommend arriving 2-3 hours prior to your flight for international departures and checking specific airline guidelines for domestic flights.
Westwey Ride monitors flights and schedules the chauffeur’s arrival for 30 minutes post-landing to minimize waiting charges. Additional delays are charged on an hourly basis, broken down into 15-minute segments.
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- FAQs
Chauffeur Conduct and Service
Our chauffeurs strictly comply with all speed limits and traffic laws.
Chauffeurs drive safely and sensibly, respecting road conditions and legal speed limits.
Your confidentiality is paramount. All chauffeurs adhere to strict non-disclosure agreements.
While our chauffeurs are courteous and responsive to passenger-initiated conversation, they prioritize discretion and respect for privacy.
Our chauffeurs abide by legal stipulations, refraining from mobile phone usage while driving.
Absolutely, chauffeurs will assist handling luggage for enhanced safety and courtesy.
Chauffeurs are professionally attired in dark suits, shirts, and ties.
- FAQs
General Booking Information
Certainly. We hold a valid license granted by the Public Carriage Office, designating us as a Private Hire operator under the authority of Transport for London. Our unique Operator number is 738503– you’re welcome to verify this information on the Transport For London website.
Additionally, you can independently confirm the licensing status of each driver engaged for bookings. Adhering to Transport for London regulations, our licensed operator status mandates comprehensive insurance coverage, including Public Liability insurance, individual passenger insurance, and car insurance for each vehicle within our fleet.
Yes. We are a UK VAT registered company under Registration No: 344708885
Yes, you can book individual trips to avoid charges during wait times.
Yes, they do.
We offer baby and child seats upon request, but they must be fitted by the customer as per legal requirements.
Yes, you can request to be informed by call, email, or other means when making your booking.
For bookings, call + 44 208 7458989 or use our secure online booking system or email us your itinerary at info@westweyride.com
While we can accommodate bookings made an hour in advance, we advise booking as soon as your travel plans are confirmed to secure the vehicles. Sometime in the last moment the vehicle availability can’t be ensured.
Our bookings are paid in advance but Yes, we offer business accounts with trip-based or invoicing options. Contact our office for more details.
- FAQs
Wedding Services and Events
Yes, we offer post-reception transportation for the bride and groom at an additional cost, with options for different vehicles. You can also book for any other Events.
Our wedding cars are booked for the duration of your event, allowing for multiple trips and availability for photographs. Additional time can be accommodated at an hourly rate.